Do my customers need a PayPal account to pay with PayPal?

PayPal is a great way to accept online payments – if fact, many customers expect that you will offer PayPal as a payment option. But about a year ago, PayPal changed the default settings so that it appears as if your customers must sign up for a PayPal account in order to pay for their purchases instead of using a credit card. This causes shopping cart abandonment. But there is a simple fix.

Log in to your PayPal account. Click on My Account -> Profile:

step1

Scroll down towards the bottom of the page and click on “website payments preferences”

step2

Slide down the page until you see “PayPal Account Optional”. Note: This option is only available if you link your credit card to your account.

When the “account optional” feature is turned on, customers don’t need a PayPal account. They use an alternate checkout and have the option to sign up for a PayPal account afterward. Customers with PayPal accounts still log in to their PayPal accounts to check out. Turn this on!

step3

That’s all there is to it. Now your customers will be given the opportunity to check out with a credit card instead of forcing them to create a PayPal account when you use PayPal as your payment method.