by Alena Panych

The world of eCommerce has significantly grown over the past few years, and its growth tripled during the peak of the global pandemic in 2020.

Now that the world has fully adapted to the pandemic due to the growing rate of people getting vaccinated, economies are slowly shifting back to how it was before Covid-19 happened. However, even when most businesses can operate on-site again, eCommerce businesses continue to grow and thrive. This shows how much the internet plays a crucial role in regular business operations and transactions, which is why it is important to have the best internet service provider to meet the needs of every business.

To further elaborate, here are the top factors why every business needs the internet:

The Internet Reaches More People

The bloodline of a business is its customers. Without customers, a business will not be able to operate because 1) there are no circulating profits that fund the business operations 2) a business is not called a business without the purpose of service.

The internet plays a vital role in marketing and communication because it allows you to reach different kinds of people from all over the world. Another factor why it is mostly used for marketing is because the internet is a free platform for business purposes, and it is highly accessible to anyone who has mobile phones, laptops, and other devices that can connect to it.

The Internet Boosts Customer Service

Customer service is one of the most vital aspects of a business because, without proper customer service, it will be impossible to get loyal customers and gain new ones.

Since the internet is accessible anywhere, it makes it easy for businesses to reach out to their customers to assist and help them with any problems and concerns they may encounter with the services. Giant customer service companies such as call centers provide support to customers from different parts of the world through the help of the internet.

Aside from communication, the internet also enables people to use software and applications that can enhance the overall customer experience.

In simpler terms, the internet is essential in customer service because it gives business owners the capability to provide aftercare to their customers. Businesses well-known for their excellent customer service naturally attract more people, and more people mean more profit.

The Internet Introduces The Business To Software And Applications

Both small and big businesses use the internet for one primary purpose: to operate. It is hard to start a business without technology and the internet, as most transactions today are performed online. Name it, keeping records, bookkeeping, accounting, inventory, selling, everything can now be done on the internet. All software and applications helpful for running a business need the internet to run and be accessed by business owners and customers.

Another factor that should always be present in any business is the availability of digital payments because the majority of consumers prefer digital payments over cash payments. Since Covid-19 continue to progress from 2021 to the current year, most people prefer digital payments over cash payments because it speeds up the transaction, practices safety protocols, and make the transaction more convenient for them. Some online retailers offer points to those who use digital payments, and some even go to the extent of giving a 20% discount if they do not pay via cash payments.

Giant online retailers such as Shopee processes thousands of orders and parcels every day, which is why it is safer to pay online using Shopee’s wallet called Shopeepay because it lessens the risk of parcels getting lost in transit.

The Internet Provides Convenience

The primary reason the internet is crucial to every business is that it provides convenience. Consumers will immediately choose the most convenient way to enjoy service as it is lesser work for them.

Aside from the social media channels, software, applications, and other online systems you can use, the internet enhances the customers’ overall experience because of the efficiency it provides.

The Internet Offers Security

When your business is expanding, manual operations will hinder you from achieving your goals because it will slow you down and higher your risk of getting stolen or lost data.

The use of online applications allows you to safely keep and secure data, especially confidential ones.

Business owners also must ensure that all customer data they gather should be secured and safe from theft; otherwise, there will be great consequences once customer data gets breached.


The internet has become a big part of our lives, whether it’s for business purposes, schooling, personal, or other reasons, it is hard to go on our daily routines without it. Once people experience the advantages of using technology and the internet, it’s hard to go back to how it was before. Of course, once you have a reliable internet service provider, it doesn’t mean that your business will automatically expand. It will still depend on how you manage the business and use the internet to maximize your services.

“While holding a master’s degree in nuclear physics, Alena runs a small modeling agency, scouting and connecting young Russian models with New York fashion. She loves creating content around business, fashion, and lifestyle and can’t live without her greens, traveling, and cats.”